Frequently Ask Questions
What types of hair care products do you offer?
We offer a wide range of hair care products, including shampoos for different hair types, styling wax for achieving the perfect look, conditioner sprays for quick hydration, liquid hair creams for added moisture, hair care serums for shine and protection, and hair care masks for deep conditioning. Plus, we have colognes and aftershaves to complete your grooming routine.
Do you offer free shipping?
Yes! We provide free shipping on orders over $100 within the USA. This is a great way to stock up on all your favorite hair care products without extra shipping costs.
Is international shipping available?
Absolutely! We offer international shipping for larger orders. If you're interested in having our products shipped outside the USA, please reach out to our customer service team to discuss the best options for your location.
How quickly do you ship orders?
We aim to ship all orders within one business day. This means when you place your order, you can expect it to be processed and shipped out quickly, so you can start using your new hair care products as soon as possible.
What is your return policy?
We want you to be completely satisfied with your purchases. If you need to return an item, we accept returns within 14 days as long as the product is in its original packaging. Just contact our customer support, and they’ll guide you through the return process.
What types of hair products do you offer?
We offer a variety of hair care products including shampoo, styling wax, conditioner spray, liquid hair cream, hair care serum, hair care masks, cologne, aftershave, and shaving gel. Each product is designed to help you maintain and style your hair according to your needs, whether you’re looking for nourishment, hold, or shine.
What is your refund policy for damaged goods?
If you receive a damaged product, we have a 100% refund policy. Just contact our customer service within 30 days of receiving the item, and we'll guide you through the return process to ensure you get your refund quickly and easily.
Do you offer B2B sales?
Yes, we do offer B2B sales! If you’re a business looking to purchase our products in bulk, please contact us directly for more information on pricing and availability. We’d love to help you meet your business needs.
How are your shipping rates determined?
Shipping rates are based on the weight of your order and the distance to your delivery location. This ensures that you only pay for what you’re shipping. During checkout, you’ll see the estimated shipping costs before finalizing your purchase.
How can I choose the right product for my hair type?
Choosing the right product depends on your individual hair needs. If your hair is dry, look for
moisturizing shampoos or care masks. For styling, consider using wax or cream that offers the
hold and finish you desire. If you need help selecting the right product, feel free to reach out to
our customer service for personalized recommendations!
How do I sign up for the loyalty program, and what benefits do members get?
Signing up for our loyalty program is easy! Simply create an account on our website,
and you'll automatically be enrolled. As a member, you'll earn points on every purchase, which
you can redeem for discounts on future orders. Members also receive exclusive access to
promotions, early notifications about new products, and birthday offers. The more you shop, the
more you save!
How will I be updated about my order's shipping status and tracking information?
After you place your order, we will send you an email confirmation with your order
details. Once your order has shipped, you will receive another email containing tracking
information. This email will help you follow your package's journey right to your doorstep. If you
ever have questions about your order, feel free to reach out to our customer service team!
Where can I find deals and promotions on hair care products?
To find the latest deals and promotions, check the "Deals" section on our website. We
regularly update this area with discounts, limited-time offers, and seasonal sales. You can also
subscribe to our newsletter for exclusive promotions sent directly to your inbox, making sure you
never miss a great deal!
What should I do if a product I want is out of stock?
If a product is out of stock, don’t worry! You can sign up for a restock notification on the
product page. Just enter your email, and we'll let you know as soon as it's back in stock. In the
meantime, you might also discover similar products or alternatives that could work for you.
Can I return a product if I’m not happy with it?
Yes, you can return products if you’re not satisfied! We want you to love your hair care
products. You can return most items within 30 days of purchase for a full refund or exchange, as
long as they are in their original packaging. Just make sure to check our return policy on the
website for more details on how to initiate a return.